Dineout Partners with Premium Hotels in India to Introduce Contactless In-room Dining Technology

by  EVENTFAQS Bureau Marketing | November 19, 2020 | News

Dineout Marriott Radisson Novotel Hilton

The hotel industry is now adapting to new technologies in its effort to offer contactless services by minimizing customer touch-points within the hotel. In this regard, dining out and restaurant tech platform Dineout has recently partnered with premium hotels such as Marriot, Radisson, Pullman, Hilton, Novotel, Ibis, Fortune, among others, to launch contactless in-room dining technology to add to the comfort and leisure of their customers. The in-room dining technology from inresto by Dineout will allow guests to order from the comfort of their rooms, while maintaining the least possible contact.

As a guest checks in, the system will generate a unique room pin against their mobile number. While in the room, the guest can scan the room QR code and access the hotel’s digital F&B marketplace. It will allow the guest to select the restaurant of choice and gain access to the digital menu. After selecting the dishes, the guest can complete the order by entering the unique room pin and make the payment via digital mode or opting to settle the bill at the time of checkout. 

The technology also allows hotels to use the same tech to offer easy reservations for other services. Guests can simply scan the in-room QR code to make reservations at the gym or spa to avoid overcrowding and to follow the hygiene protocols. It also allows guests to book laundry services without calling the guest service executive.

Ankit Mehrotra, Co-Founder & CEO, Dineout said, “Technology is the only way to ensure a safe and seamless consumer experience in the post-COVID world. We’re excited to extend our contactless in-room dining technology to premier hotel chains in India by enabling digital touch-points for their guests and ensuring comfortable and safe stay for them.”

“We believe in being the front-runner in providing guests a safe and secure environment while ensuring ease of operations. As we welcome guests again, we realise the need to change the way we function and adopt new measures to ensure the safety of our guests. Technology from inresto will not only help our guests place their food orders from their rooms seamlessly, but also allow us to maintain minimum contact with our guests,” added Gautam Khanna, Director of Food & Beverages, Pullman & Novotel, New Delhi.

Dineout has also unveiled a ‘contactless dining suite’ to help restaurants operate in a post-COVID world. The brand is also facilitating hygiene certification for restaurants through a licensed lab to ensure that it is safe for eating out. Diners can see the certified restaurants on the Dineout app with their audit rating. This will help diners make an informed decision and be assured of the safety and hygiene standards at a particular restaurant.