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Client servicing Manager - Female (Client Servicing)
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Phase 1 World
www.phase1world.com

Every brand has a story to tell, every event is an experience waiting to unfold. We look beyond what is asked to what is essential. We tell stories, we craft experiences, we make memories that linger. For close to two decades, Phase 1 has been a one-stop service providing the complete spectrum of experiential offerings – from communication and conceptualization to design, lighting and audio visual, to set and staging, we are an in-house team of over 50 diverse and fun-loving producers, designers, writers and thinkers who work consistently to exceed expectations and outdo benchmarks in professionalism and service. With years of experience in managing exclusive experiences spanning verticals such as IT, Automobiles, FMCG, Life & Style, Infrastructure, Pharmaceuticals and Retail, we approach each of our projects with mindful attention to detail and a fresh perspective. Our expertise expands to product launches, brand launches, milestone events, lifestyle events, rewards and recognitions, consumer activations, partner conferences and international events for global brands. The work we have executed over the years has grabbed attention, called for recognition and been fittingly awarded. We have received several accolades over the years, both, nationally and internationally and have made our mark as one of the leading experiential agencies in India. We believe in extending our services beyond brands to organizations that are dedicated to empowering humanity and partner with them consistently through CSR initiatives. Corporate Social Responsibility is a priority as part of our business practices and we work sincerely to make a positive impact towards the environment, communities, employees and customers. Why Join Us We’re one of the oldest players in the experiential space and a gaggle of intelligent, playful, high-spirited, warm-hearted, quirky and passionate people who get the ball rolling. Write to us at hr@phase1world.com for opportunities.

Head Quarters at

Phase1 Events and Entertainment Pvt. Ltd. No. 648, 100 feet Road, Indiranagar, Binnamangala 1st Stage, Bangalore – 560038, Karnataka, India
Karnataka-560038
India

Branches at
  • Delhi
Contacts

Vacancies (11)

  • Manager-BD and CS

    Business Development

    Position Objective • Handle 2 or more Key accounts • Generate and handle 1 or more key business independently • Team management – Nurture and Grow a team and be responsible for the team and their targets • Setting up new business and managing the same Business Responsibility • Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income for Phase 1 to an agreed annual target • Understand Client requirements, modification instructions, project brief & event objectives • Assess the business leads, manage and mobilize the same accordingly. • Negotiating with clients & closing the deal • Act as a bridge between the Client and the Operations & Creative teams • Ensure the prompt and systematic servicing of all business enquiries • Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events • Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business. • Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target • Take empowered decisions regarding your team as well as business negotiations. • Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends. Client Management ? Understands customer requirements and provides timely solutions accordingly ? Handle escalations and delivery turnaround time appropriately ? Ensuring 100% Client satisfaction in every project execution Employee Performance & Management ? Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment ? Provide support and guidance to team members ? Actively participate in performance evaluations and feedback sessions ? Conduct skip level meetings with the team Key Attributes ? Strategic and commercial attitude towards marketing and client se

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  • Copy/Content Writer

    Creative

    Position Objective: • Responsible for creating concepts and ideas for all validated business briefs • Be accountable for concept and content solutions in synergy with other creative colleagues. Ensure that reverts are timely and well received • Regular meetings with Key clients to sell creative’s and concepts and be accountable for timelines and client satisfaction Business Responsibilities • Responsible for interpreting briefs and coming up original and unique concepts • Responsible for writing / overseeing error free copy creations for all collaterals according to approved concepts • Responsible for all activity and communication designing according to the briefs • Ensure effective and simple communication to translate ideas to clients and team • Work well with cross – functions to enable flawless execution • Provide concept solutions and bring ideas to the table based on relevance and client understanding Must Haves Very good written communication skills –a range of writing styles, preferably across mediums Well read – a range of books across subjects Good general knowledge – well informed A Very good story teller Key Attributes Imagination, objectivity and self awareness Attention to detail A professional appearance and the social skills necessary to deal with a range of clients Ability to prioritize work under pressure with good time management Energetic team player with high level of adaptability and enthusiasm A flexible approach

    Application For Copy/Content Writer

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  • Jr. 3D Visualizer

    Creative

    • Handle designs from the start to the end for a small/medium/large event individually • Sound understanding of various collateral's and designing tools. • Effective communication to translate ideas to clients and team • Should be able to visualize and brainstorm on ideas and to visualize designs Software Knowledge: • 3DsMax, Maya and after effects.

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  • Manager- Client Servicing

    Marketing

    Job Description Job Title: Client Servicing - Marketing Experience: 3-8 yrs Manages: Client servicing Position Objective: • Manage the Marketing and Client servicing team • Generate new business, identify and convert potential key accounts. • Drive business and targets, develop strategies and planning • Very Good presentation making skills • Research on potential new business spaces within Events and Entertainment Business Responsibility Strategic Planning Team Management Client Relationship Management Market Intelligence Strong in Presentation/Proposal making

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  • Manager-Corporate Communications

    Marketing

    Job Title: Manager – Corporate Communication Reports to: CEO Experience: 4+ years Position Objective: • To devise and implement a strategy for Phase 1’s corporate communications to reflect its current priorities and enhance its reputation • Responsible for creating, implementing, and overseeing communications that effectively describe and promote the organization and its services both internally (to employees) and externally (to media contacts, analysts, industry thought leaders, prospects at trade shows, partners, investors, and potential hires). • To supports marketing strategy by monitoring and analyzing media communications actively against agreed communication themes and concepts. Responsibilities: • Develop & implement creative PR strategies, campaigns, and initiatives to improve public perception of the brand Phase1. • Become a subject matter expert on issues relating to effective marketing and positioning for the organization • Create marketing and promotional materials, both print and electronic. • Copy edit, proofread, and revise communications • Design and launch email marketing campaigns. • Recommend, implement and maintain website design and operation. • Promote products and services through public relations initiatives • Develop marketing communications campaigns • Create and deliver press releases, media relations content, case studies, white papers, corporate newsletter content, social media content, and speaking proposals. • Identify, develop and execute communications strategy for key media contacts and customer references. • Research media coverage and industry trends. • Manage the corporate award submission process and monitor the results • Create and Manage the publishing schedule and content within the corporate blog and social media environments including, but not limited to, LinkedIn, Facebook, Twitter, and Pinterest • Collaborate with a wide range of internal stakeholders, including heads

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  • Project Manager- Special Projects

    Client Servicing

    Job Title: Project Manager: Special Projects Experience - 5-6 years Position Objective • Manage large format events such as concerts, festivals, award shows, televised shows etc. • Manage 1 or more Key accounts (corporate events – B2B, B2C, R&R) • Team management – Nurture and Grow a team and be responsible for the team and their targets Business Responsibility- • Handle special projects / large format events / televised events ,end to end • Front end clients, anchor key accounts, develop new business relationships, generate and negotiate new income(NBD) for Phase 1 to an agreed annual target • Understand Client requirements, modification instructions, project brief & event objectives • Negotiating with clients & closing the deal • Act as a bridge between the Client and the Operations & Creative teams • Ensure the prompt and systematic servicing of all business inquiries. • Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events • Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business. • Manage a marketing team, nurture and grow them and be responsible for meeting individual and team target • Take empowered decisions regarding your team as well as business negotiations • Brand Management: Identify and analyze brands to partner with on various projects, understand competition, research and knowledge of current trends (marketing / lifestyle / others) Project Management • Create and develop a robust marketing plan to promote and create awareness around the project • Identifying potential sponsors to associate with and generate funds through sponsorship sales / barters etc • Liaise between creative & operations to execute a large format event in its entirety • Post event analysis / feedback / report / case study to be created • Manage & lead a team during the course of the project.

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  • Creative Director

    Creative

    Job Description Job Title: Creative Director Reports To: CEO Experience: 10+ years Manages: Creative Department Position Objective • Ensure content and creative output for all events is delivered on time and within quality guidelines to maximize client satisfaction • Own Phase 1 business / brand along with the marketing and production team to conceptualize and design beautiful experiences for the clients. • Be responsible and accountable for art, copy and films and ensure absolute synergy in the final creative output for all Phase 1 businesses. • Drive innovation within the team for offering creative and out of the box thinking and solutions to client requirements • Research new trends, conduct market, client analysis and competitor analysis for future growth plans Business Responsibility- Quality of output and Timeline adherence • Develop and implement Phase 1’s Creative strategy to achieve the overall business objectives. • Align with the marketing team to provide complete experience solutions to the client • Work closely with other heads of teams to assess feasibility of the creative elements at the crucial event planning stages • Drive smooth coordination between art, copy and films towards one productive and quality output for all the client projects executed • Ensure that all projects are worked with a date plan agreeable to the internal stake holders and the end client. • Maintain a bird’s eye perspective to all running projects and ensure zero quality defect in the creative output presented to the client • Formulate and plan the team’s annual budget within the context of Phase1’s overall budget with clear cost management strategy. • Plan, prioritize, coordinate and review the work between art, copy and films teams to ensure effective availability of resources to cater to pitches and businesses. Customer Satisfaction and Vendor management (Internal and External) • Provide innovative and out of the box design solutions and e

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  • Content Writer

    Creative

    Position Objective: • Responsible for creating concepts and ideas for all validated business briefs • Be accountable for concept and content solutions in synergy with other creative colleagues. Ensure that reverts are timely and well received • Regular meetings with Key clients to sell creative’s and concepts and be accountable for timelines and client satisfaction Business Responsibilities • Responsible for interpreting briefs and coming up original and unique concepts • Responsible for writing / overseeing error free copy creations for all collaterals according to approved concepts • Responsible for all activity and communication designing according to the briefs • Ensure effective and simple communication to translate ideas to clients and team • Work well with cross – functions to enable flawless execution • Provide concept solutions and bring ideas to the table based on relevance and client understanding Must Haves Very good written communication skills –a range of writing styles, preferably across mediums Well read – a range of books across subjects Good general knowledge – well informed A good story teller Key Attributes Imagination, objectivity and self awareness Attention to detail A professional appearance and the social skills necessary to deal with a range of clients Ability to prioritize work under pressure with good time management Energetic team player with high level of adaptability and enthusiasm A flexible approach Good judgment and decision making capabilities Passionate about Events and entertainment industry Good listening and excellent written and verbal communication

    Application For Content Writer

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  • Executive Assistant - Administration

    Administration

    • Make travel arrangements, manage and communicate travel itineraries. • Coordinate and manage information flow within internal team members, HODs and clients for meetings. • Pro-actively escalate issues that need MD's immediate attention. • Manage internal and external communication, emails, phone calls, text, memos both personal and official. • Responsible for the day-to-day management and operations of MD's office. • Preparation of minutes of meetings. • Act as an interface between the MD and all other stakeholders. • Assist MD in various meetings, reviews, analysing business reports. • Ensure guests meeting with the MD are well taken care of. • Prepare and maintain client database of the MD.

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  • Operations & Production Manager

    Operations

    • Development, production and delivery of projects from proposal right up to delivery. • Delivering events on time, within budget, that meet expectations. • Setting, communicating and maintaining timelines and priorities on every project • Communicating, maintaining and developing client relationships • Managing supplier relationships • Managing operational and administrative functions to ensure specific projects are delivered efficiently • Providing leadership, motivation, direction and support to your team • Travelling to onsite inspections and project managing events • Being responsible for all project budgets from start to finish. • Ensuring excellent customer service and quality delivery • Detail the event requirements. • Vendor identification and selection. • Cost and budget management. • Tactical innovation to deliver superior event experience. • Work closely with the business team to understand event objectives. • Work closely with creative team to understand design and communication objectives. • Seasoned events professional. • Should have experience in handling large event operation and production projects for big brands. • Should have experience of working with vendors across the country. • Sound knowledge of latest processes and technologies deployed to create events

    Application For Operations & Production Manager

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  • Event Designer

    Creative

    Job Title: Event Designer Reports To: Creative Director Experience:3- 5 yrs Position Objective: • Responsible for concept creation and ideation for all validated business briefs • Ensure content deliverables for all projects are available on time and within quality guide lines • Accountable for concept solutions in collaboration with other creative divisions that maximize client satisfaction. Business Responsibilities • Responsible for interpreting briefs and coming up with original and unique concepts • Responsible for writing / overseeing error free copy creations for all collaterals according to the approved concepts • Responsible of all activity and communication designing according to the briefs • Develop concepts from start to end for a small/medium/large event individually • Ensure effective and simple communication to translate ideas to clients and team • Work well with cross – functions to enable flawless execution • Vendor Knowledge and Vendor Management • Provide concept solutions and bring ideas to the table based on relevance, costs, feasibility, client understanding • Global awareness – Understand and interpret changing trends and impact on customers and market • Guide and mentor junior copy writers and edit / proof read copy done by them and ensure error free copy Client Management • Understand customer requirements and provide timely solutions accordingly • Build innovative strategies to retain key clients • Handle escalations and delivery turnaround time appropriately • Ensure 100% Client satisfaction in every project execution • Leverage client feedback and ensure continuous reinvention • Key Attributes • Curiosity • Imagination, objectivity and self awareness • Attention to details • A professional appearance and the social skills necessary to deal with a range of clients • Ability to prioritize work under pressure with good time management • Energetic team player with high level o

    Application For Event Designer

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